List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan and prepare procedures | 1.1 Interpret and confirm client’s written instructions accurately and clearly 1.2 Identify relevant legal and procedural issues for consideration and action, in accordance with legislative requirements and organisational policy and procedures 1.3 Identify type of service according to nature of debt or legal process and prepare necessary documentation |
2. Serve documents | 2.1 Verify validity of documentation by checking contents and number of documents for service 2.2 Serve documents according to legal requirements and appropriate organisational policy and procedures |
3. Prepare affidavit of service or non-service | 3.1 Prepare Affidavit of Service, or Non-Service where applicable, with relevant factual details recorded in affidavit 3.2 Complete any other relevant court documents, ensuring they are signed and sworn, or affirmed, in accordance with court requirements and procedures 3.3 Prepare final report for client detailing outcome of serving legal process |
Evidence of the ability to:
interpret and comply with legislative requirements, industry regulations and organisational policy and procedures when serving legal process
identify the appropriate type of service when serving legal process
complete relevant documentation in accordance with legal, industry and organisational requirements and guidelines.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
identify key requirements of relevant state or territory and Commonwealth legislation relating to debt collection and mercantile agents
outline the key role, procedures and relevant documentation of the various relevant court jurisdictions and appeals procedures
explain organisational policy and procedures in relation to serving legal process
describe techniques of search and locating debtors to serve
explain the types of services that can be offered to clients when serving legal process
outline relevant factual details that would be recorded in an affidavit.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the mercantile agents field of work and include access to:
office equipment, technology, software and consumables
relevant legal and industry documentation for process serving.
Assessors must satisfy NVR/AQTF assessor requirements.